Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

"Edit Word Template" grayed out when creating new word templates



On creating a new word template, user is unable to click on the "Edit Word Template" button which is supposed to bring up a blank document, essentially using the WordMacroManagerDot template.  The button has been disabled. This button was working in Pega 7.1.6, but grayed out in Pega 7.1.7.

Error Messages

Not Applicable.

Steps to Reproduce

Create word template document.

Root Cause

Until Pega 7.1.6, Pega used a form based template to create new word templates. However in Pega 7.1.7  harness based templates are used.

A new condition has now been added to ensure that the file name is not empty.


Pega Help documentation will be updated in accordance to the new behavior.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us