Support Article
Editable Values not saved to Clipboard on opening a case
SA-87204
Summary
On opening a case from an email link, the editable values are not saved to the Clipboard.
Error Messages
Not Applicable
Steps to Reproduce
Configure a TextArea with post value and refreshSection.
Root Cause
Clipboard data was not retained because the refreshSection was configured with DisableSubmitOnRefresh.
Resolution
Perform Following local change:
Uncheck the 'DisableSubmit on refresh' checkbox.
Published September 6, 2019 - Updated December 2, 2021
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