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Support Article

Editable Values not saved to Clipboard on opening a case



On opening a case from an  email link, the editable values are not saved to the Clipboard.

Error Messages

Not Applicable

Steps to Reproduce

Configure a TextArea with post value and refreshSection.

Root Cause

Clipboard data was not retained because the refreshSection was configured with DisableSubmitOnRefresh.


Perform Following local change:

Uncheck the 'DisableSubmit on refresh' checkbox.

Published September 6, 2019 - Updated December 2, 2021

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