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Support Article

Editing WO navigates to List page and show perform harnes

SA-22020

Summary



In the listview displaying Work Objects(WO) records, when user clicks the WO and click on edit button to edit WO then instead of taking to editing Perform harness screen, the user first views listview page then it navigates to Perform harness which is not a expected behaviour.
This might create ambiguity for the user if the right option is clicked, or not which is not a good user experience.
 

Error Messages



Not Applicable.


Steps to Reproduce



Observed that Editing a wO, first shows list page then shows the Perform harness.

1. Login as  Manager.
2. Click on any WO.
3. Click on edit icon.

Check that user first views list page then it navigates to Perform harness.


Root Cause



A defect in Pegasystems’ code or rules
The issue is that whenever a DC (DynamicContainer) action is invoked from the master details of an RDL row, a new harness is opened and user tries to implicitly dismiss the master details. This would cause the RDL to momentarily appear in the view before the new harness actually loads.

 

Resolution

Apply HFix-27029.

Description of Changes:

The issue is now fixed by nullifying RDL Master Details (MD) artifacts except setting the display part to none when close of MD is invoked.
This also facilitates back navigation to the MD from Edit FA.

 

Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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