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Support Article

Email Account password field not accepting value from Data Page



Developers have configured an Email Account so that the password field holds a reference to a property on a Page that is on a Data Page.

When a test connection is performed, the test screen does not display any results for either sender or receiver. No errors, but it doesn't show that it was successful either. An error is seen in the log, however.

Error Messages

2016-01-28 11:39:28,213 [http-bio-7170-exec-9] [TABTHREAD1] [ ] [ App:01.01.01] ( internal.mgmt.Executable) ERROR hostname| [email protected] - Exception The reference D_ForEmailAccount.SinglePage.EmailPass is not valid. Reason: The property SinglePage.EmailPass could not be located on the page named D_ForEmailAccount

Steps to Reproduce

  1. Create an Email Account rule in 7.1.7.
  2. Fill in all the requried fields, but in place of a password give a reference to a property on a Page that is on a Data Page and save the rule.
  3. Click on test connectivity.

Root Cause

A defect in Pegasystems’ code or rules. The code was not correctly handling data on a Page on the Data Page, which led to the application thinking that the data didn't exist.


Apply Hfix-25909 resolves this issue.


Suggest Edit

Published February 9, 2016 - Updated October 8, 2020

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