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Support Article

Email attachment does not work after migrating to Weblogic 12c

SA-16807

Summary



After migrating application server from Weblogic 10 to Weblogic 12c, email attachment feature is not working.


Error Messages



Not Applicable
 

Steps to Reproduce



1. Configure outbound email from Pega.
2. Add work object with attachment to outbound email.


Root Cause



A defect or configuration issue in the operating environment. After migrating to Weblogic 12c, explicitTempDir variable in dynamic system setting was pointing to default ${pega.tmpdir}, which is incorrect.

Resolution



Make the following change to the operating environment:

Navigate to Rule Explorer > SysAdmin > Dynamic System Setting and change parameter prconfig/initialization/explicitTempDir/default value from ${pega.tmpdir} to actual file path present in the environment.

Published January 31, 2016 - Updated October 8, 2020

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