Support Article
Email body blank when using the Service request template
SA-57954
Summary
On creating an application from the 'Service request' template from Pega Express, emails sent have a blank body.
Error Messages
Not Applicable
Steps to Reproduce
- Create a new application and select the 'Service request' template.
- Add a Send Email smart shape.
- Set a subject and a message.
- Run the case. The email attached has a subject but the email body is blank.
Root Cause
A defect in Pegasystems’ code or rules.
The Send Email smart shape internally invokes the pzSendEmail activity which calls the SendSimpleEmail activity. This activity is available in both Work- and PegaSample. In this use case type, the class is inherited from PegaSample. Hence, the SendSimpleEmail activity is retrieved from PegaSample class which has a dummy implementation.
Resolution
Apply HFix-44275.
Published July 23, 2018 - Updated December 2, 2021
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