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Support Article

Email body blank when using the Service request template



On creating an application from the 'Service request' template from Pega Express, emails sent have a blank body.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a new application and select the 'Service request' template.
  2. Add a Send Email smart shape.
  3. Set a subject and a message.
  4. Run the case. The email attached has a subject but the email body is blank. 

Root Cause

A defect in Pegasystems’ code or rules.

The Send Email smart shape internally invokes the pzSendEmail activity which calls the SendSimpleEmail activity. This activity is available in both Work- and PegaSample. In this use case type, the class is inherited from PegaSample. Hence, the SendSimpleEmail activity is retrieved from PegaSample class which has a dummy implementation.


Apply HFix-44275.

Published July 23, 2018 - Updated December 2, 2021

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