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Support Article

Email body does not display on email clients

SA-105647

Summary



Email body does not display in email clients such as Gmail and Yahoo. However, the email body displays correctly in a browser.


Error Messages



Not Applicable


Steps to Reproduce

  1. Use the Property-Set-HTML method to capture the Section HTML as email body.
  2. Send the email with that content.


Root Cause



A software use or operation error.
With templatization, the section HTML was not captured using Property-Set-HTML (such as,  display:none styles).



Resolution



Perform the following local-change:
  1. Replace the Property-Set-HTML with Property-Set-Stream while capturing email body from section.\
  2. Set the Method Parameters as below:

    PropertyName - param.Markup
    StreamClass - Rule-Obj-HTML
    StreamName -  param.HTMLStream


Suggest Edit

Published April 16, 2020 - Updated December 2, 2021

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