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Support Article

Email content is not rendering correctly with HTML tags

SA-68732

Summary



Sections included for email content are not rendering correctly with HTML tags.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Configure an activity to call the SendSimpleEmail activity
  2. Create a Simple Message text parameter for passing to the SendSimpleEmail activity
  3. Include a section in Message body
  4. Send the Message parameter to the SendSimpleEmail activity


Root Cause



An issue in the custom application code or rules.
Section include is not supported in Simple Message text.



Resolution

Perform the following local-change:

Use a Correspondence rule to include any sections in the email body.


 

Suggest Edit

Published December 12, 2018 - Updated October 8, 2020

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