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Support Article

Email Interaction does not display previous email details

KCP-181

Summary



Email Interaction does not display the details of the previous email in Email Triage cases.


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure an Email Listener.
  2. Send an email from Pega to a recipient. The recipient replies to the same email. The reply details which are attached to the same email interaction, do not display.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



This feature is implemented in Pega Platform 8.4.2.

Published December 2, 2021

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