Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email Listener does not stop



Email Listener does not stop.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

The node in the 'Stopping' status performed Regex processing based on a generated thread dump.


  1. Terminate the node. After termination of the node, the other nodes can access the inbox and process the emails. However, the processing is slow. 
  2. Provide the below Dynamic System Setting (DSS) to process large attachments on emails (since there is evidence that the performance degrades when downloading the attachment from the server).

    Owning RuleSet: Pega-IntSvcs
    Purpose: email/fetchsize
    Value: 1024000

Published February 10, 2020 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us