Support Article
Email Listener does not stop
SA-99560
Summary
Email Listener does not stop.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
The node in the 'Stopping' status performed Regex processing based on a generated thread dump.
Resolution
- Terminate the node. After termination of the node, the other nodes can access the inbox and process the emails. However, the processing is slow.
- Provide the below Dynamic System Setting (DSS) to process large attachments on emails (since there is evidence that the performance degrades when downloading the attachment from the server).
Owning RuleSet: Pega-IntSvcs
Purpose: email/fetchsize
Value: 1024000
Published February 10, 2020 - Updated October 8, 2020
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