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Support Article

Email Listener does not stop

SA-99560

Summary



Email Listener does not stop.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



The node in the 'Stopping' status performed Regex processing based on a generated thread dump.


Resolution

  1. Terminate the node. After termination of the node, the other nodes can access the inbox and process the emails. However, the processing is slow. 
  2. Provide the below Dynamic System Setting (DSS) to process large attachments on emails (since there is evidence that the performance degrades when downloading the attachment from the server).

    Owning RuleSet: Pega-IntSvcs
    Purpose: email/fetchsize
    Value: 1024000

Published February 10, 2020 - Updated October 8, 2020

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