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Email Listener does not work




Email Listener does not work

Error Messages


Caught unexpected ClassCastException. Will attempt to mark mail as 'seen'.
java.lang.ClassCastException: com.sun.mail.util.BASE64DecoderStream incompatible with javax.mail.Multipart

Steps to Reproduce


1. Configure an Email Listener to create work objects
2. Send an email from the fax server to the account configured

Root Cause

A defect in Pegasystems’ code or rules. Unhandled casting in Email Listener debug statement.


Apply HFix-51717.


Published April 6, 2019 - Updated October 8, 2020

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