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Support Article

Email Listener doesn't process and times out borrowing requestor



Email Listeners are started initially without errors. Later, errors are generated in the logs and processing does not occur.

Error Messages

Caught unexpected PRException: Service page lookup failed
Caused by: Timed out borrowing service requestor from requestor pool for service package: your_service_package, timeout set to 10000
Caused by: java.util.NoSuchElementException: Timeout waiting for idle object

Steps to Reproduce


Root Cause

An issue in the custom application code or rules.
The Service Package in use is configured with one Maximum Idle Requestor and one Maximum Active Requestor. This is below the recommended count.


Perform the following local-change:

Set the Maximum Idle Requestor and Maximum Active Requestor Counts to a minimum of 10.

Published April 14, 2020 - Updated December 2, 2021

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