Support Article
Email Listener doesn't process and times out borrowing requestor
SA-92897
Summary
Email Listeners are started initially without errors. Later, errors are generated in the logs and processing does not occur.
Error Messages
Caught unexpected PRException: com.pega.pegarules.pub.services.ServiceException: Service page lookup failed
...
Caused by: com.pega.pegarules.pub.PRException: Timed out borrowing service requestor from requestor pool for service package: your_service_package, timeout set to 10000
...
Caused by: java.util.NoSuchElementException: Timeout waiting for idle object
Steps to Reproduce
Unknown
Root Cause
An issue in the custom application code or rules.
The Service Package in use is configured with one Maximum Idle Requestor and one Maximum Active Requestor. This is below the recommended count.
Resolution
Perform the following local-change:
Set the Maximum Idle Requestor and Maximum Active Requestor Counts to a minimum of 10.
Published April 14, 2020 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.