Support Article
Email Listener - The email in POP3 inbox is repeatedly processed
SA-71132
Summary
The Email Listener repeatedly processes an email with a broken image.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
A third-party product issue.
When using an exchange server and POP3 protocol, and if the email HTML has invalid references to an image in the email, the following occurs:
- An IlligalArgumentException displays
- The email is not marked as viewed due to the configuration
- The email is read again by the Email Listener
Resolution
Perform the following local-change:
- Forward unprocessed emails – Select to forward any failed incoming email messages as an attachment to an administrator's email address.
Scenarios that may cause an incoming message to fail, include:
- The incoming message size larger than the value set in the Maximum Email size (KB) field of the Email Listener data instance.
- The incoming message cannot be decrypted.
- Forwarding email address for unprocessed emails – When the previous field is selected, enter the email address to which failed incoming email messages are forwarded. This field supports the Global Resource Settings syntax (=PageName.PropertyName).
For more information, refer to the Help topic, Email Listener form – Completing the Properties tab.
Published January 18, 2019 - Updated October 8, 2020
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