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Support Article

Email listener fails to start and gives AuthenticationFailedExce



User complain that they are not able to send email using SMTP MS exchange server 2010 without password.
Previously they were able to send mail using MS Exchange server 2003.

Error Messages

Exception caught connecting to response email server

Steps to Reproduce

In the email account try to give the IP address of SMTP 2010 exchange server and send email using this account.
It will not send email out from system.

Root Cause

User requires Email Listener to run with out the requirement of password.


Perform the following local-change: 

1) Install HFix 26078. 
2) Open Validate Activity in Data-Admin-Connect-EmailServer class.
3) Do the private Edit and comment the PyEmailPassword step. 
4) Try connecting email server without any password.

Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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