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Support Article

Email Listener hung with error

SA-64596

Summary



Error occurs and certain emails are not processed. Unable to restart or start the listener.


Error Messages



Email|EmailRoutingForCRM|Work-Channel-Triage-Email|EMAIL6881de26c2f0465dbc7bdba90f9a3485|A5O6T2AWESZMQPTVJB7RYPUFY3DED8MUH - Error while opening theI-180425-001040Work Object from Databasecom.pega.pegarules.pub.clipboard.InvalidParameterException: cannot be null. page: D_Interaction. Details: Invalid value for aSource passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(Map, byte) 

[EMAIL-Thread-19] [STANDARD] [ ] [CRM:01.01.01] (internal.services.ServiceAPI) ERROR EMAIL.YOUR_LISTENER|from(sender_email)|sub(Re: YOUR_SUB)|Email|EmailRoutingForCRM|Work-Channel-Triage-Email|EMAIL6881de26c2f0465dbc7bdba90f9a3485|A5O6T2AWESZMQPTVJB7RYPUFY3DED8MUH - Email service [EmailRoutingForCRM][Work-Channel-Triage-Email][EMAIL6881de26c2f0465dbc7bdba90f9a3485] failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError 
Caused by: com.pega.pegarules.pub.runtime.IndeterminateConditionalException: cannot be null. page: D_Interaction. Details: Invalid value for aSource passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(Map, byte) 
at com.pega.pegarules.priv.FUAUtil.activityPreTranIndeterminateConditionalCheck(FUAUtil.java:442) 
at com.pegarules.generated.activity.ra_action_processemail_cbee4f3f2eb7b41dac296b45da5576fc.step17_circum0(ra_action_processemail_cbee4f3f2eb7b41dac296b45da5576fc.java:1627)



Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.
User is attempting to open the Work-Channel-Triage-Email workobject with interaction class due to which exceptions occur and Email listener fails.



Resolution



Apply HFix-46733.


 
Suggest Edit

Published September 21, 2018 - Updated December 2, 2021

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