Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email Listener not able to read body of the email in HTML format

SA-17370

Summary



Users use Email Listener to read the email and expect the email body (pyBody) to be read in plain text format like others i.e. pySubject, pyFrom and pyTo etc. However, after users have upgraded their MS exchange server from 2003 to 2010, email body is in HTML format.

Error Messages



Not Applicable.

Steps to Reproduce



Use Email Listener to read the email and check Email body (pyBody).

Root Cause



For MS 2010 exchange server, there is an IMAP setting which needs to be modified.

Resolution



Make the following change on user’s MS 2010 exchange server:
Go to user mailbox setting for IMAP. Select “HTML and alternative text” as the Message MIME format.

 

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us