Support Article

Email Listener replacing subject with _ in the attached email

SA-30959

Summary



Thr user has configured Inbound email and when the email in the inbox that has to be read contains other email attachments,the spaces in the subject of the attached email are getting replaced with the _ and same is displayed in the attachments in the workobject.


Error Messages



Not Applicable


Steps to Reproduce

  1. Cofigure Inbound email.
  2. The email that has to be read should have email as attachment.


Root Cause

  1. Extension is changing from .msg to .eml : In one case outlook is sending the extension and thus we don't alter and save as it is . In other case , there is no extension so we add extension. 
  2. File name is changing ( space is replaced with underscore) : outlook is not sending the file name and sending it as inline image. In that case we create a file with replacing the spaces with underscores.

Resolution



1. Extension is changing from .msg to .eml : In one case outlook webmail  is sending the extension and thus we don't alter
 

 
Raw Email:

 
and save as it is .
 
In other case , there is no extension so we add extension. 
 

 
Raw Mail:
 

 
 

2. File name is changing ( space is replaced with underscore) : outlook is NOT  sending the file name and sending it as inline image. In that case we create a file with replacing the spaces with underscores.
 
 

 

Published November 30, 2016 - Updated December 5, 2016

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