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Support Article

Email listener sends response email to sender



Email listener is configured to Forward unprocessed messages to a forwarding email address in an error condition. The sender receives a response email though a response type is not configured in the corresponding Email Service rule.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an email listener.
  2. Check 'Forward unprocessed messages' to the specified email address.
  3. Specify an email ID. The Response type from the corresponding email service must have Default/None as the only entry.
  4. Update the processing activity to display a runtime exception. The system forwards the unprocessed mail to the forwarding email address. The system also sends a response email to the sender regarding the error.

Root Cause

A defect in Pegasystems’ code or rules: EmailListener


Apply HFix-47900.

Suggest Edit

Published November 29, 2018 - Updated October 8, 2020

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