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Support Article

Email Listener startup fails during JVM start



On starting the Pega application server, the EmailListener fails to start and an error message displays.
After the system starts, the EmailListener is started manually.

Error Messages

- Only authenticated client may start this activity: RULE-OBJ-ACTIVITY HO GETPKCS7FROMAWS #20180913T095803.775 GMT ReqID=A1SVEULZAMOROE4J3HNT5ZP5EF3NBI0EM

Steps to Reproduce

  1. Use Global Resource Syntax (GRS) for several configuration parameters of an EmailListener and the related EmailAccount.
  2. Reference the source data page through the GRS. The data page is populated through several activities that require authentication.

Root Cause

An EmailListener is not a requestor. Therefore, it does not have an identity and is not authenticated. The requestor login provided with the configuration is only used for the Service Activity that processes emails. The login is not for the email listener.
While the access to a data page through GRS does not require authentication, the activities to populate the data page may require authentication. However, when called in the context of the EmailListener startup, there is no authentication context. Hence, the error message occurs.


Perform the following local-change:

Populate the GRS data page through an activity that does not require authentication.


Published October 17, 2018 - Updated October 8, 2020

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