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Support Article

Email notifications on scheduled reports are not sent



Email notification from a scheduled report, configured to run once a month, is not sent.

Error Messages

Not Applicable

Steps to Reproduce

Schedule a report and add a user by enabling the Send Notifications to the following users option.

Root Cause

A defect in Pegasystems’ code or rules. The pyActionSendMailReporting activity iterates over the pySubscribersSend property. However, in the pyTaskOutputProcessing section the pySubscribers property is used.


Perform the below local-change:

Modify the pyActionSendMailReporting activity in ruleset Pega-Reporting 07-10-17 to substitute all the occurrences of pySubscribersSend with pySubscribers.

Additionally, BUG-316639 is created for consideration by Pega Product Management.

Published August 21, 2017 - Updated October 8, 2020

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