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Support Article

Email Response with error sent through Service-Email Rule



When an Email Listener that uses a Service-Email rule that is configured with a default response message of "None" encounters an error, an email is sent back to the sender that contains the error message.
The error itself is not the issue, the issue is that the sender of the email receives a response with the error even though the default response is configured to be "None".

Error Messages

Not Applicable

Steps to Reproduce

  1. Have an exception in the code which email listener executes.
  2. Keep the service email rule Response tab to have only Default condition and Message Type None.
  3. Have a listener using the above service email rule try to process an email.

Root Cause

Error conditions in service rules will return a standard message if an error is encountered unless that specific error condition is configured on the service rule.


To avoid having error responses sent back to the sender, add each of the error conditions on the response tab of the service email rule.

Published January 31, 2016 - Updated October 8, 2020

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