Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email response sends HTML tags



After creating a work object, the application sends the automated Case creation email with HTML tags as a response.

Error Messages

Not Applicable

Steps to Reproduce

Send an email to the emailbox where the Listener searches for an inbound email.

Root Cause

The Service email was  configured incorrectly.


Perform the following local-change to send the email as an HTML:

In the Service Email, make the following change:

- Under Request:

Navigate to Message data > Email body. Set Handle HTML content as 'Inline - prefer HTML'.

- Under Response:
  1. Set Message Type to HTML
  2. Navigate to Message contents > Message data. Set 'Map from' to 'Correspondence'.
In the Correspondence referenced above:

Set the properties Format to 'RichTextDisplay'
Suggest Edit

Published December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us