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Email subject is truncated in Audit of the case

SA-78732

Summary

Email subject is truncated in the Audit of a case after sending an email.


Error Messages


Not Applicable


Steps to Reproduce

  1. Send an email with the Subject length more than 64 characters
  2. Verify the Audit of the case. Audit displays with the truncated value of the Subject length


Root Cause



Param.HistMemo is set with pySubject of email using Param.MemoForEmail in SendSimpleEmail. It is passed to the CorrAttach activity. The third step of the CorrAttach activity for setting history is found. The CreateAndProcessCorr activity is used to trigger emails. Hence, Param.MemoForEmail is not set and passed to the CorrAttach activity.

Resolution



Perform the following local-change:
Add a property set to set the Param.HistMemo parameter with pySubject after step 8 in the CreateAndProcessCorr activity (similar to step 11 in the SendSimpleEmail activity).



 
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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