Summary

Error Messages

Steps to Reproduce

Root Cause

Resolution

• From CMD v65 onwards, email module was migrated to java and additional settings are required to use email module from v6.5 onwards. 

• Java 1.6 needs to be installed to support CMD application.

• Chordiant Marketing Director requires the "Unlimited Strength JCE Extension Policy Files" to be downloaded to support encryption and decryption of passwords. For more information, refer to the 'Marketing_Director_Pre_Requisites.doc' document. 

• Download the 'local_policy.jar' and US_export_policy.jar' files from the website mentioned in the 'Marketing_Director_Pre_Requisites.doc' document and place them in $JAVA_HOME/jre/lib/security' path (Rename/Backup the existing 'local_policy.jar' and US_export_policy.jar' files) if already not done. 
  This is the path where java is installed. Also provide appropriate file permissions. 

• Set the Vantage.init parameter "VenvEmailSenderThreads" and "VenvJMSPortNumber" if already not set. Please refer "Marketing_Director_Initialization_Variables.pdf" located under the folder "Documentation\Installation\PreInstallation" on CD, for more information regarding the above mentioned parameters. 

• Please verify if the JAVA_HOME environment variable is set with correct java path pointing to Java 1.6. Also verify if the v_javamaildelivery_proc, CSProcessorServer files in CMD bin directory are set with correct Java home path. Sample CSProcessorServer.cmd and v_javamaildelivery_proc.cmd files were provided for reference to set the JAVA_HOME as per client's environment.

• From task manager, kill any java process (java.exe) that is running.

• Re-login to CMD client and perform test connectivity of the respective ‘email server’ in the eSettings module. On successful completion of email server test connectivity, perform email treatment test delivery.