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Support Article

Emails sent without content in the email body

SA-88090

Summary



While sending emails through the Send Email utility, mails are sent without content in the email body.


Error Messages



Not Applicable


Steps to Reproduce

  1. Add a Send Email utility shape in a flow.
  2. Provide the appropriate 'To', 'Subject', and Correspondence values.
  3. Execute the flow to send the email.


Root Cause



A defect or configuration issue in the operating environment.

Prior to Pega 8.1.5 upgrade, the CreateAndProcessCorr activity was invoked in the sendEmail flow which sent the email immediately instead of queuing it to send later.
However, after the upgrade, this activity was not invoked. Hence, the email was queued to be sent later. The pyBody was missing from the pyCorrPage in this flow where a customized activity was invoked midway which cleared the pyBody. Hence, this customized activity could not be changed.



Resolution



Perform the following local-change:
  1. Include a call for the CreateAndProcessCorr activity explicitly in the flow.
  2. Invoke the customized activity.
Suggest Edit

Published December 2, 2021

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