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Support Article

¿¿¿¿¿¿¿Embedded image display as attachment in outgoing email

SA-57482

Summary



Embedded images display as attachments in the outgoing emails.


Error Messages



The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.


Steps to Reproduce

  1. Create a Correspondence rule with embedded images in it
  2. Call the SendSimpleEmail activity and provide Outlook as 'From' and 'To' email account
  3. Forward the same email from 'To' email inbox to another outlook email. The forwarded email has embedded images as attachments


Root Cause



A third-party product issue. Outlook does not support embedded images for forwarded emails.


Resolution



This issue is beyond the scope for Pega since the SendSimpleEmail activity is working correctly.

Contact the Outlook support team for further investigation.


 

Published July 23, 2018 - Updated October 8, 2020

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