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Support Article

Embedded Inline images display as attachment in Interaction case

SA-86569

Summary



Embedded Inline images display as attachments in an email Interaction case.


Error Messages



Not Applicable


Steps to Reproduce


 
  1. Send an email with images to create an Interaction case.
  2. Launch the Interaction portal.
  3. Open a case from the associated workbasket. The email body displays with the embedded images and the same is displayed as attachments.


Root Cause



D_pyAttachmentListForMail was used to obtain the list of attachments to be displayed at the user end. In the pyGetMailAttachments activity, a condition to disable the Embed Inline images to be displayed as attachments does not exist.


Resolution



Perform the following local-change:

Apply the below When condition in the pyGetMailAttachments rule.

@PageExists("Content")&&@callWhen(tools,"pyAttachmentsToDisplay",Content)
.pyAttachementEmbededInHtml=="true"

Suggest Edit

Published December 2, 2021

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