Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Embedded Inline images display as attachment in Interaction case



Embedded Inline images display as attachments in an email Interaction case.

Error Messages

Not Applicable

Steps to Reproduce

  1. Send an email with images to create an Interaction case.
  2. Launch the Interaction portal.
  3. Open a case from the associated workbasket. The email body displays with the embedded images and the same is displayed as attachments.

Root Cause

D_pyAttachmentListForMail was used to obtain the list of attachments to be displayed at the user end. In the pyGetMailAttachments activity, a condition to disable the Embed Inline images to be displayed as attachments does not exist.


Perform the following local-change:

Apply the below When condition in the pyGetMailAttachments rule.


Suggest Edit

Published December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us