Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Empty checkboxes get added for complex question in Pega Survey

SA-17436

Summary



In Survey, on select or unselect of the checkboxes in one complex question is adding empty checkboxes in other question.


Error Messages



No error message.


Steps to Reproduce



1) Create survey with a question page which has multiple complex questions of mode Checkboxes. 
    For example, the first question has three checkboxes options, second has five checkboxes, third has three checkboxes with refresh configured.
2) Launch the survey in portal or click on preview from the survey landing page.
3) Select check boxes in one of the question. For example select four checkboxes in second question.
4) Observe that empty check boxes are getting added in other complex questions in the first question itself.


Root Cause



A defect in Pegasystems’ code or rules. In SetScoring Activity user is calling QuestionCollection FUA in which based on answerindex parameters, an attempt is made to evaluate score in FUA.

Since the parameters are not reset all other questions other than changed question, are also passed the same parameters.

Resetting the params(AnswerIndex) in SetScoring Activity will resolve the issue.

Resolution



HFix-25191 resolves the reported behavior.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us