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Support Article

Empty screen is displayed when clipboard is viewed



When attempting to view the clipboard for a request from the System Management Application (SMA), an empty screen is displayed. When investigating with a JavaScript (JS) debugger a JS error is observed.

Error Messages

(from JS debugger):
SCRIPT5007: Unable to get value of the property 'childNodes': object is null or undefined

Steps to Reproduce

Attempt to view the clipboard for a user from the SMA.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-27536.
Suggest Edit

Published June 9, 2016 - Updated October 8, 2020

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