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Support Article

Empty space on dashboard on clicking link from approval email

SA-99366

Summary



A case creation or approval request email is sent. When the user clicks the link described in the email and transits to the case, a space displays between the case and the left Navigation menu.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a Correspondence rule with pyMobileSnapStart.
  2. Create a case and proceed to the assignment (Approval by email).
  3. Click the mail link for Approval.
  4. Log in to the Worker portal.


Root Cause



A defect in Pegasystems’ code or rules Pega systems.
SnapStart set a left padding.



Resolution



Perform the following local-change:

Configure each harness with style as Text (CSS).
  1. Create a new text file with the below script:

    .screen-layout-region-main-middle{
    left:0px !important;
    }

     
  2. Set the harness custom stylesheet as text.
  3. Add the Text rule.
Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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