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Support Article

Empty work item handle



Error Alert displays on clicking a Navigation item (Save As).

The requirement on click of Save As is to create a copy of a case and open it in a new tab for review.

Error Messages

Empty Work Item Handle

Steps to Reproduce

  1. Configure the below action sets on click of the Navigation item (Save As) from Other Actions to Create or Open a case in a new tab.

    - Run Activity (pxCreateTopcase).
    - Open Work By Handle

  2. Click the Save As menu item.

Root Cause

Click of the Save As item created a case. However, the case did not open in a new tab as an Empty Handle was passed.

The action sets configured on the Navigation item occurred in parallel. Hence, the second action Open Work By Handle did not receive the pxCreateTopcase out parameter.


Perform the following local-change:

Configure action sets on a single click event in a section. The actions execute sequentially for any control added in the section.

In Actions, configure a Local Action (modal dialog) on the click of the Save As navigation item to open the TestSection.

Published March 17, 2018 - Updated October 8, 2020

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