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Support Article

Empty Work Item Handle error

SA-58001

Summary



JavaScript error pops up when calling the Open Work by Handle action from a button in the pyCaseHeader section and passing the pzInskey property of the current case.


Error Messages



Empty Work Item Handle




Steps to Reproduce

  1. Add a button in the pyCaseHeader section which on click runs the Open Work by Handle action and passes the '.pzInsKey' property.
  2. Execute the button from the Review harness.


Root Cause



A defect in Pegasystems’ code or rules.

The pzInskey property value at the client must be in sync with that of the server. In this use case, the value was not retrieved from the server as part of change tracker.



Resolution



Perform the following local-change:

Include a hidden field in the section that contains the pzInsKey value.

 

 

Published July 23, 2018 - Updated October 8, 2020

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