Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Empty Work Item Handle error



JavaScript error pops up when calling the Open Work by Handle action from a button in the pyCaseHeader section and passing the pzInskey property of the current case.

Error Messages

Empty Work Item Handle

Steps to Reproduce

  1. Add a button in the pyCaseHeader section which on click runs the Open Work by Handle action and passes the '.pzInsKey' property.
  2. Execute the button from the Review harness.

Root Cause

A defect in Pegasystems’ code or rules.

The pzInskey property value at the client must be in sync with that of the server. In this use case, the value was not retrieved from the server as part of change tracker.


Perform the following local-change:

Include a hidden field in the section that contains the pzInsKey value.



Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us