Support Article

Empty Work Item Handle popup alert



An icon with several configured actions throws a pop-up alert "Empty Work item Handle" on cancel. The alert is not thrown on submit.


Error Messages

"Empty Work Item Handle"

Steps to Reproduce

1. Configure a section having an icon.
2. Configure three actions on this icon:
- Run Activity
- Run Flow in Modal Dialog
- Open Work By Handle
3. Run the section, click on the icon. Cancel the dialog.

Root Cause

The system refreshes the section on the user form containing the control. You can update other areas on the user form by appending actions such as Refresh Section (other), or Set Value to this control. These actions are triggered after the modal closes (cancelled or submitted).


The develper should only use "Refresh Section" and "Set Value" after using "Run Flow in Modal Dialog" and should expect the these actions will happen on submit or cancel.


Published October 11, 2016 - Updated October 18, 2016

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