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Support Article

Encoding process appends 24 after the dollar sign in file name

SA-82157

Summary



When attaching a file to a case whose file name includes a dollar symbol (for example, FileSample$.txt), internally the file is stored with file name with 24 after the dollar sign (FileSample$24.txt). The Attachment or Encoding process appends a '24' after the dollar symbol.

For example, 

FileSample$.txt is stored as FileSample$24.txt

This occurs only for the $ symbol (in the file name).



Error Messages



Not Applicable


STEPS TO REPRODUCE 

Not Applicable


Root Cause



An issue in the custom application code or rules.
An encoded value was used to populate the file name when the file was attached.



Resolution



Perform the following local-change:

Decode the below string that is used for the file name before saving,

attachment:NameOfMyFile = StringUtils.decodeCrossOSString(NameOfMyFile);
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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