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Support Article

End User unable to use functions in decision tables

SA-22456

Summary



When editing delegated decision tables and using the expression builder the available function headers are shown (Example, Activity, String, etc), but the functions lists are not loaded.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in as end user/manager.
  2. Click to edit a decision table.
  3. Open the expression builder modal.
  4. Try to add a function from gadget.
  5. Observe the functions lists are not loaded.

Root Cause

An issue in the custom application code or rules. The reason for the behavior is because the function list is generated by a report definition which is run on another requestor which needs to generate the application context for the report. The application in question had production rulesets both listed where appropriate for production rulesets and within the application ruleset area. This ruleset confusion affected the application hash selection process such that it returned an option not populated in the database.

Resolution



Perform the following local-change: 

Correct the Application rule to list the production rulesets only within the Advanced area.

Published April 29, 2016 - Updated October 8, 2020

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