Support Article

Enter event does not work when opening a modal dialog



Error when opening a modal dialog window for the 'Notified After' section, and on entering the name of a user and pressing the Enter key. This behavior occurs in the Internet Explorer browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Start a workflow.
  2. Submit the workflow. On the approval step, the 'Notified After' section appears.
  3. Click the Gear icon to Add or Remove the 'Notified After' participants. Enter the name of any user and press the Enter key in Internet Explorer browser.

Root Cause

In the Internet Explorer browser, the Reload section was initiated when the Down key was pressed. However, in the Chrome browser, the pzPerformGridAction was initiated. This was because the keydownHandler was attached in the WebKit browser (Google), while in other browsers the handler was attached. This can be resolved by attaching keydownhandler in non-WebKit browsers.


Apply HFix-30021.

Published October 27, 2016 - Updated December 13, 2017

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