Support Article

Enterprise Health on AES is unable to show monitored system

SA-38053

Summary



In the Enterprise Health tab - AES is not showing the systems it is connected to. Dashboard is showing these two systems in system dropdown in top right corner to switch. Alerts and exceptions are being collected.


Error Messages



Enterprise health tab shows no system connected.


Steps to Reproduce



Navigate to AES non-prod and click on Enterprise on left panel. No system shows in the list.


Root Cause



A defect or configuration issue in the operating environment

The AES node configuration contained [unable to determine].
The prconfig.xml and prlogging.xml need to be reviewed for the monitored nodes.


Resolution



Referred to PDN article and the case was resolved.
Troubleshooting AES 7.1.7 and AES 7.2 connectivity, performance, and reporting problems.

Published May 16, 2017 - Updated June 16, 2017

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