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Support Article

Error 404 occurs on refreshing the CoBrowsing page



Error 404 occurs on refreshing the CoBrowsing page.

Error Messages

Error 404 Not found

Steps to Reproduce

  1. Log in to interaction portal as Customer Service Representative (CSR)
  2. Start a CoBrowse session from Add task
  3. Enter the session code. Co-browsing page displays in the new tab
  4. Refresh that page from the CSR side

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
  1. Search for pyCobrowsingSessionCreation control file and add the below code at line 10:

    String APIKey = pega_rules_utilities.getDataSystemSetting("PegaAppCA", "CobrowseAPIKey");

    tools.putSaveValue("apiKey", APIKey);

  2. Search for CobrowseSessionManagement file and add the below code at line 22:

if(!session_code) {

session_code = sessionStorage.getItem('sessionCode');

} else {



if(!api_key) {

api_key = sessionStorage.getItem('api_key');

} else {



Published February 21, 2018 - Updated December 2, 2021

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