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Support Article

Error 503: PegaRULES server not available after HCIF install

SA-21529

Summary



User tried installing the HCR 7.1.1 on Pega 7.1.9 and after importing the rule, user is unable to make the application running. User has the HCIF 7.1.4 and HCR 7.1.1 frameworks.


Error Messages



No such Rule-Application instance: PegaX125010:07.01.01


Steps to Reproduce


 
  1. Set up Pega 7.1.9.
  2. Install HCIF 7.1.4.
  3. Install HCR 7.1.1.


Root Cause



On the user's instance, old app "PegaX125010:07.01.01" version erroneously referenced by HCIF.

Resolution



Perform the following local-change:
 

  1. Create PegaX125010 app with the 07.01.01 version through new application wizard.
  2. Import the HCR 7.1.1 rules.

Published April 1, 2016 - Updated October 8, 2020

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