Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error on adding problem with special character in Troubleshooter



A problem or a sub problem is added on the Troubleshooter Configuration screen. On entering a '?' (question mark) for the Problem name, uploading a file, and clicking the Submit button, error occurs and the form does not submit.

Error Messages

The Flow Action post-processing activity AddProblem failed: java.lang.RuntimeException: Illegal characters detected in the path "/StaticContent/datacontent/image/webwb/test problem 32?pro-7520200327t160811.587 gmt.png". You may not use ", ?, *, <, >, |, :

Steps to Reproduce

  1. On Troubleshooter Configuration screen, click the 'Add problem/sub problem' button.
  2. In the Form for 'Add problem or subproblem', select a Product name. and enter a value with '?' (question mark) in the Problem field.
  3. Upload a file.
  4. Submit the form.

Root Cause

Defect in the PegaKM product.

The below rules are corrected in the PegaKMDiagnostics:08-02-02 ruleset.



Apply HFix-61984.

Published June 2, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us