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Support Article

Error on attaching files using Case Attachments section

SA-96663

Summary

Error occurs on attaching files using the out-of-the-box Case Attachments section.


Error Messages

(Data-WorkAttach-File)pxFileNotFound STG2.PNG

File STG2.PNG doesn't exist


Steps to Reproduce

  1. Select an application which is on the Application Summary page
  2. Open an assignment
  3. Click Add Attachment on the Main Case Attachments section. A popup displays 
  4. Click the Select Files button on the popup
  5. Select a file. The error message displays


Root Cause



The Upload File feature (pyUploadFile activity) is handled differently on Pega patch 8.3.x. PegaFS has overridden the rule.

Resolution



Apply HFix-59173.

 

Published December 17, 2019 - Updated December 2, 2021

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