Support Article
Error in Case Lifecycle Widget
SA-83053
Summary
Old case life cycle stages display in the Case Life Cycle widget in the Manager portal.
Error Messages
Not Applicable
Steps to Reproduce
Switch to the Manager portal.
Root Cause
An issue in the custom application code or rules.
Resolution
Here’s the explanation for the reported behavior:
The pyDefault case type is circumstanced with a property. Within the work item, the property value is set and satisfies the Circumstanced condition. Hence, the circumstanced Case type is fetched and displayed in the pyOverlayTemplate.
While in the dashboard, in the Case Life Cycle widget, the base case type is displayed when the property value is not set.
Published August 19, 2019 - Updated December 2, 2021
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