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Support Article

Error in Case Lifecycle Widget

SA-83053

Summary



Old case life cycle stages display in the Case Life Cycle widget in the Manager portal.


Error Messages



Not Applicable


Steps to Reproduce



Switch to the  Manager portal.


Root Cause



An issue in the custom application code or rules.


Resolution



Here’s the explanation for the reported behavior:

The pyDefault case type is circumstanced with a property. Within the work item, the property value is set and satisfies the Circumstanced condition. Hence, the circumstanced Case type is fetched and displayed in the pyOverlayTemplate.  
While in the dashboard, in the Case Life Cycle widget, the base case type is displayed when the property value is not set.

Published August 19, 2019 - Updated December 2, 2021

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