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Support Article

Error changing stage when case is temporary

SA-30677

Summary



An error is thrown for a temporary work object when a page message is set and the user tries to change to another stage.


Error Messages



Required parameter flowName


Steps to Reproduce

  1. Create temporary work object.
  2. Run a flow containing a utility to set a page message and change stages.


Root Cause



An issue in the custom application code or rules. The change stage action will not be executed since there is a page message. The RestoreAssignment activity is invoked but there is no pxFlow data so jumpToTask is called with an empty flowName parameter. 

Resolution



Perform the following local-change: set a custom property with the validation message instead of setting a page message. The custom property can then be displayed on the confirm harness when canceling the work object.
 

Published November 22, 2016 - Updated October 8, 2020

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