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Support Article

Error in on clicking 'Edit in Excel' button on any decision rule

SA-56011

Summary



Clicking the 'Edit in Excel' button on any decision rule, displays an error message in Internet Explorer (IE).


Error Messages



Switching to NOTEPAD.EXE. There was an error launching application associated with .xls file type.


Steps to Reproduce

  1. Upgrade from PRPC 6.2 to Pega 7.2
  2. Open any decision table in Developer mode
  3. Click the 'Edit in Excel' button


Root Cause



A defect or configuration issue in the operating environment. The 'Enable Protected Mode' setting in Internet Explorer was checked.


Resolution

Perform the following local-change:
  1. Delete the temporary Internet Files
  2. Navigate to Internet Options > Security tab and disable the Internet Explorer setting, 'Enable Protected Mode'


 

Published August 24, 2018 - Updated December 2, 2021

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