Error on clicking Wrap-up for chat which is escalated to CSR
Error occurs on clicking Wrap-up for a chat which is escalated from a WebChatGBot to a CSR. The configuration is Pega Customer Service 7.4 on Pega 7.4.
This action is not allowed as it is outside the current transaction
Steps to Reproduce
- Escalate a chat from a WebChatGBot to a CSR. The 'Appointment preparation' case is created
- Complete this case and click Wrap-up
A defect in Pegasystems’ code or rules.
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