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Support Article

Error on creating interaction from email triage case



With Pega Customer Service 7.31, an error occurs while loading the D_Interaction data page when creating an interaction from an email triage case.

Error Messages

Invalid value for aSource passed to, byte)

Steps to Reproduce

  1. Set up Email Triage functionality.
  2. Send an email to create an interaction.

Root Cause

A defect in Pegasystems’ code or rules
Hard-coded references to pyWorkPage were used.


Apply HFix-48013 for Pega Customer Service 7.31.


Published March 29, 2019 - Updated December 2, 2021

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