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Support Article

Error on creating interaction from email triage case

SA-67981

Summary



With Pega Customer Service 7.31, an error occurs while loading the D_Interaction data page when creating an interaction from an email triage case.


Error Messages



Invalid value for aSource passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.putAll(Map, byte)


Steps to Reproduce


 
  1. Set up Email Triage functionality.
  2. Send an email to create an interaction.


Root Cause



A defect in Pegasystems’ code or rules
Hard-coded references to pyWorkPage were used.

Resolution



Apply HFix-48013 for Pega Customer Service 7.31.

 

Published March 29, 2019 - Updated December 2, 2021

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