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Support Article

Error in CTILinkEvent JAVA services

SA-253

Summary



PEGACALL CTILink events JAVA services timed out with error message.

ERROR MESSAGES

Problem obtaining requestor from ServiceRequestorPool
com.pega.pegarules.pub.PRException: Timed out borrowing service requestor from requestor pool

Steps to Reproduce



There is no specific use case to replicate this issue.

Root Cause



Enough connections were not available in the service requestor pool.

Resolution



Monitor till a satisfactory setting is reached for the volume of requests.
The volume of these requests can be monitored by System Management Application.
Suggest Edit

Published March 21, 2016 - Updated December 2, 2021

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