SA-253

Summary

PEGACALL CTILink events JAVA services timed out with error message.

ERROR MESSAGES

Problem obtaining requestor from ServiceRequestorPool
com.pega.pegarules.pub.PRException: Timed out borrowing service requestor from requestor pool

Steps to Reproduce

There is no specific use case to replicate this issue.

Root Cause

Enough connections were not available in the service requestor pool.

Resolution

Monitor till a satisfactory setting is reached for the volume of requests.
The volume of these requests can be monitored by System Management Application.