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Support Article

Error on dragging and dropping an attachment into file browser



Error on dragging and  dropping a Microsoft Outlook email item or an attachment on to the file browser control while attaching a file to a work object. 

Error Messages

Unable to open the files

Steps to Reproduce

  1. Open Case Management
  2. Create a new work object
  3. Drag and drop a Microsoft Outlook email item or attachment on to the file browser 

Root Cause

Drag and drop controls run via the ActiveX controls. However, modern browsers do not support this technology. The controls are replaced with HTML5 controls on Pega 7.3 and later versions.


An enhancement request, FDBK-29216, is created for consideration by Pega Product Management. 
Suggest Edit

Published March 26, 2019 - Updated October 8, 2020

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