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Support Article

Error during processing of KYC case in Portal



This is an intermittent issue, happening only in SIT. When a KYC case is opened in portal to display the KYC questionnaire, the error screen comes, and questionnaire cannot be answered.

Error Messages

Error message shown in logs : ' Couldn't obtain a connection. Refresh the DataSource, and try again'

Steps to Reproduce

Not applicable

Root Cause

Developer is seeing the error in the logs because of less number of max-pool connections and is completely related to resource problem.


User is suggested to increase the maximum pool size and then restart the server. This change solved the issue.

Suggest Edit

Published August 23, 2017 - Updated December 2, 2021

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