Support Article

Error during running the strategy

SA-32187

Summary



Strategy execution is failing with below error message.

The Flow Action pre-processing activity CustomerAndIntentDetails failed: Component [NextBestOffer] in strategy [NextBestAction] failed to execute.


Error Messages



The Flow Action pre-processing activity CustomerAndIntentDetails failed: Component [NextBestOffer] in strategy [NextBestAction] failed to execute.

... 233 more
Caused by: java.lang.IllegalStateException: ADM is not configured
at com.pega.decision.adm.client.ClientFactory.getInstance(ClientFactory.java:124)
at com.pega.decision.adm.service.ADMService.getClient(ADMService.java:542)
at com.pegarules.generated.pzGetADMClient_071025_vjtypjPlIh41sW6MfbXEeg.pzGetADMClient07_10_25(pzGetADMClient_071025_vjtypjPlIh41sW6MfbXEeg.java:99)


Steps to Reproduce



Select Customer Name and run the strategy from Next Best Action Advisor (NBAA) portal or execute a strategy.


Root Cause



Unable to add D-node to DDS because Cassandra has write permissions problem in Tomcat folder.

Resolution



Ensure that full write permissions has been provided to Tomcat folder and add node to DDS. Strategies executes without error.

Published January 6, 2017 - Updated August 23, 2017

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